DROP IN FLU VACCINATION CLINIC

SUPPORT YOUR SURGERY

SATURDAY 30th SEPTEMBER 8.30am to 12.30pm

We are holding our Flu Vaccination clinic on Saturday 30th September from 8.30am to 12.30pm. We are inviting patients in the following groups to attend this clinic for their flu vaccination:

• those aged 65 years and over
• those aged 18 years to under 65 years in clinical risk groups as defined by the Green Book, chapter 19 (chronic respiratory disease, chronic heart disease and vascular disease, chronic kidney disease, chronic liver disease, chronic neurological disease, diabetes and adrenal insufficiency, immunosuppression, asplenia or splenic dysfunction, morbid obesity BMI 40+)
• pregnant women

We hope that you will support us by having your vaccination at the surgery.

EMBRACING THE NHS APP

The Charlton Team would like to encourage and assist you as our patient to download and embrace the NHS App. The NHS App has evolved significantly and there are so many things you can now do on the NHS App, reducing the need for you to ring the surgery. We know that our phone lines are extremely busy and this is frustrating for you as a patient as well as the team who are struggling to answer the huge volume of calls in a timely manner whilst still offering good patient care. We would welcome patients using the App to access information and services, freeing up the phone lines for those without NHS App access to be able to contact us if they need to. 

If you would be willing to work with us to give this a try please download the NHS App and follow the instructions. You will be prompted to input a LINKAGE KEY. We can provide this to you as your GP practice. Please email charlton.reception@nhs.net requesting a linkage key for the NHS App and one of the team will respond as soon as possible. Alternatively, you can telephone the surgery to request the linkage key information. Our team will ask some security questions and then email you with the linkage key. If you would prefer to visit us at the surgery to obtain the linkage key, please visit the surgery after 10am with Identification and a member of our team will assist you. Thank you for working with us to move forward in improving the ways you can access services at Charlton.

CHARLTON IS WORKING CLOSELY WITH LOCAL COMMUNITY PHARMACISTS

Pharmacies across Shropshire, Telford and Wrekin are now offering a range of extended services to help people gain access to medical advice and treatment at a place more convenient to them. The new Community Pharmacy Extended Care Service allows people to visit a local pharmacy instead of their GP practice for a range of minor illnesses. A list of participating pharmacies can be HERE

Read more about this collaborative initiative please read the STW ICB article HERE

To find out more about the Minor Illnesses which are covered by the Extended Care Service, please click HERE

YOUR ACCESSIBILITY IS IMPORTANT TO US

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know by completing the following form.

Accessible Needs Form

CHARLTON MEDICAL CENTRE - MISSION STATEMENT

We are forward thinking and have a proactive approach to preventative medicine. We are a well-equipped practice and use the latest technology which enables us to offer a variety of in-house services.  Our modern pleasant building offers both free parking and disabled access.Our mission is to strive for the highest possible standards of quality personal care in which you are treated with dignity, respect and in strict confidence. Principles of equality and non-discrimination, regardless of race, religion, beliefs, gender or sexual orientation, are very important to all of us.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Please read our Zero Tolerance Policy HERE

WE ARE AN ARMED FORCES VETERAN FRIENDLY ACCREDITED PRACTICE

 PATIENT ACCESS - ONLINE SERVICES

If you have not already registered for our online services, please collect your letter (Patient Access Form) from reception. Once obtained, please click HERE  or click on the Request Appointment box below and follow the instructions to complete your online services registration which will allow you to book appointments and request repeat medication online.

NHSE have created a set of patient guides, some in Easy Read format, to help you understand how GP Online Services works and how you can use them to take more control of your health care. These leaflets can be found HERE

How can I find my NHS Number?

You may need your NHS Number for online contact with different NHS organisations. Please click HERE to find your NHS Number.

ONLINE CONSULTATION INSTRUCTIONS

This facility is whereby you select your problem and answer a list of questions. The information you provide is sent to a Doctor who then decides the next step needed and you would be contacted accordingly. PLEASE NOTE THIS IS ONLY TO BE USED FOR ROUTINE ADMIN RELATED QUERIES SUCH AS, FIT NOTE REQUESTS, AN ONGOING REFERRAL QUERY. THIS IS NOT TO BE USED FOR URGENT ON THE DAY CARE AS  IT CAN TAKE UP TO 5 WORKING DAYS FOR THE GP'S TO ACTION. 

PLEASE CLICK BELOW TO COMPLETE THE FORM