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You can now order and manage your Repeat Prescriptions using the NHS App. 

For more information on how to choose your Nominated Pharmacy, order Repeat Prescriptions, and view your orders, please click HEREFurther guidance can be found HERE.

How can I register for the NHS App?

For more information about the NHS App and how to Register, please click HERE



It is easy to order your repeat prescription is through the Prescription Ordering Direct (POD) service.

To order your prescription by email, please use the address below. The POD team aim to process all requests within one working day.

You will need to provide the following information in your email :

  • Registered GP Practice
  • Full Name
  • Date of Birth
  • First line of address
  • Name of drug, strength, dose and formulation (tablet, cream, inhaler etc)
  • How many days of each medication you have left
  • Nominated Pharmacy
  • Your contact telephone number

In addition to the current phone and email service provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form is now available so patients can place orders quickly and easily online. Patients who regularly submit repeat prescription requests are being encouraged to visit where they can simply complete the online form and submit a repeat medication order.

Telephone lines remain available for all to use, but where possible, please use the POD email services to help reduce waiting times for everyone. 

Other ways in which you can order your Repeat Prescription :

1. TELEPHONE 'PRESCRIPTION ORDERING DIRECT': Ring 01952 580 350 Monday to Friday between 8am - 6pm

2. IN WRITING: Ticking the items on your repeat slip or completing a slip at reception.

3. ONLINE: Order online by visiting note, this service is not available for patients under 16 years old. If accessing for the first time, you will need to contact the surgery to register to use this service. TWO FORMS OF ID (including one photo if possible) must be shown to enable registration. Once you are registered you will be able to order your repeat prescriptions AND book on the day telephone advice calls with a Doctor.

Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form, or if you do not have a repeat request form, please ensure that your name, address and the items you require are clearly indicated.

In order to process the large number of requests each day please note that 48 hours notice is required for repeat prescription requests, so please do not wait until you have run out of tablets before you request your medication. You can order your prescriptions up to 7 days in advance.

As a general rule, prescription times are as follows:


Monday                    Wednesday after 4pm

Tuesday                    Thursday after 4pm

Wednesday               Friday after 4pm

Thursday                  Monday after 4pm

Friday                       Tuesday after 4pm

Due to the high volume of requests received by the practice each day, you should note that you will be asked to call back if you arrive to collect your prescription earlier than the times indicated above.


Please note that the surgery is not open on Saturday morning. You should therefore ensure that prescriptions needed over the weekend are requested early enough to be collected before the surgery closes on Friday evening.

Your repeat prescriptions can be held for collection at the surgery. They can be collected from reception during our normal opening hours but we would respectfully ask that you avoid collection between 08.30 – 09.30 and between 14:00 and 15:00 when reception is particularly busy.

Your prescription can be posted back to you if you include a stamped addressed envelope with your request.

Unfortunately, requests for repeat prescriptions can not be taken over the telephone.


If you have any queries about your prescription or medication, please contact the surgery on 01952 620138 and choose OPTION 3

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Last year, Shropshire alone wasted over £1M on unused medicines. Please help reduce this by only ordering medicines that you require, and NOT ordering medication that you no longer use.

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