Booking Appointments On The Day
If you wish to make an appointment with a doctor, please telephone 01952 620138 choosing option "2" on our automated telephone service.
We are operating a combined system of dealing with appointments 'on the day' so if you telephone for an appointment, you may be offered either a face to face appointment or a telephone advice call with a GP, if the clinician feels you need to be seen in person, then the appointment will be on that same day.
If you are not available to attend on that day you will not be offered the advice call and you will be asked to call back on a day when you are available to attend.
Patient access releases a number of online advice calls daily, these are released on the day after midnight and are available to book until 8.30am or booked (whichever is soonest).
Appointments are usually for 10 minutes and are for one problem only. Although we endeavour to keep to time, sometimes complicated problems or medical emergencies arise, which means that appointments may become delayed. We apologise for this.
Booking Appointments In Advance
Due to the current high demand for appointments, we are continuously monitoring the appointment system to try to ensure maximum capacity and efficiency and to ensure that we have sufficient appointments for on-the-day urgent care. We also offer pre-bookable face to face appointments with the doctors. These can be booked up to two weeks in advance via online access, calling the reception team on 01952 620138 option 2, avoiding 8.30am or 2pm when calling and the team can check availability for you or after 10.30am at the reception desk subject to availability.
Our practice nurses are trained to offer advice on the management of a wide range of common illnesses and minor injuries, child and travel vaccinations as well as important screening appointments. For example, cervical screening, diabetes clinic, spirometry and respiratory problems.
You can book and cancel single routine appointments online with Patient Access via the link at the top of this page.
For more information and guidance on our online services please click here.
Community Pharmacy Consultation Service
Did you know Charlton is using the new CPCS (Community Pharmacy Consultation Service)
To improve access for patients to a same-day consultation with a healthcare professional, Charlton has joined other local practices in signing up to the new CPCS. The aim is to direct patients to the most appropriate person to help them, which may be a GP or a community pharmacist.
From 23rd May 2022 if your symptoms can be resolved by a booked consultation with the community pharmacist instead of the GP, you will be offered a same-day referral to a pharmacy of your choice. Your consultation may take place on the phone or in person at the pharmacy.
We think this is a positive step in improving patient access to same day appointments for minor ailments, but it will still be down to individual patient choice if you wish to accept the offer. We are working closely with your local pharmacist who is a highly trained and skilled clinician, experienced in treating minor illnesses. Once you see how great they are at helping with minor ailments we don’t think you’ll look back.
This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
You can help us
We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this new community pharmacist service.
The Partners at Charlton Medical Centre have agreed to follow the General Practitioner Visiting Guidelines as set by South Staffordshire Local Medical Committee. Further information can be found HERE
Requests for home visits must be made before 10.45am. Home visits are very time consuming for the doctors, and we limit them to patients who are housebound, or too ill to come to surgery. Please try to attend the surgery whenever possible, as the facilities for examining you are much better, and any tests that are needed can be easily arranged.
To book a home visit please telephone 01952 620138 before 10.45am. The receptionist will ask you for details of your problem so that the doctor can assess how urgent the visit is.
Cancelling or changing an appointment
Failure to keep your appointment not only causes inconvenience, but also denies others the opportunity to see a doctor, nurse or HCA. If you cannot attend your appointment for any reason, please inform us as soon as possible so that your appointment can be offered to someone else.
A convenient way of notifying us you can no longer attend your appointment, is to reply to one of our text messages, using the word 'CANCEL'. This will enable us to cancel your appointment.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need a chaperone
- If you need an interpreter
- If you have any other access or communication needs
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.